B Lab takes complaints from the community very seriously. Maintaining the credibility and rigor of the B Corp Certification is paramount to B Lab. This effort includes verifying assessment responses through our documentation process, conducting random onsite reviews for 10% of the B Corp Community every year, and investigating specific, credible, material allegations of wrongdoing from the broader public.
Typically there are two types of complaints that B Lab reviews:
- Complaints alleging intentional misrepresentation of a social or environmental practice as reported in the B Impact Assessment.
- Material, credible, and specific allegations that indicates a breach of our community’s principles of transparency and accountability and the core values as expressed in the B Corporation Declaration of Interdependence.
Please follow the instructions below to file a complaint.
Resolution of Complaints
An investigation of the complaint is conducted by B Lab Staff, the results of the investigation are presented to B Lab’s Standard’s Advisory Council (the “SAC”). The SAC is an independent governing body that oversees the performance standards of the B Corp certification.
Complaints are typically resolved in the following three ways:
- Certification revoked
- Probation with required, specific remedies
- Certification upheld
The resolution of the complaint may be appealed by the company directly to B Lab’s Independent Board of Directors. The resolution of such appeal by the Independent Board of Directors is binding.
To File a Complaint
Please email email@example.com.
Please be sure to include your name, contact information, and details on the nature of your complaint.